Biblioteca Univ. Surcolombiana

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Ingeniería de servicios : para crear clientes satisfechos y lograr ventajas competitivas, sustanciales y | sostenibles / Luis Rubén Picazo Manríquez, Fabián Martínez Villegas by Picazo Manríquez, Luis Rubén Publication: México : McGraw-Hill, 1992 . 253 p. Availability: Items available: Biblioteca Central [658.4012 / P586i] (1), Biblioteca Garzón [658.4012 / P586i] (1),
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Benchmarking para competir con ventaja / Robert J. Boxwell Jr. ; tr. Isabel Vallecillo Rubiera | Bárbara McShane ; Rev. José Ramón Zaratiegui by Boxwell, Robert J. Publication: Santafé de Bogotá : McGraw-Hill Interamericana, 1997 . 203 p. Availability: Items available: Biblioteca Central Book Cart [658.4012 / B788b] (1), Biblioteca Central [658.4012 / B788b] (2),
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Administración estratégica / by Hill, Charles W. L. Publication: México : McGraw-Hill 2009 . xxxvi, 741 en varias páginas : , Incluye índice. 27 cm. Date: 2009 Availability: Items available: Biblioteca Central [658.4012 / H646a] (2), Biblioteca La Plata [658.4012 / H646a] (1),
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